Support · Intermediate
Customer support email triage and reply drafting
Categorize incoming customer emails, look up documentation, and draft quality-checked replies
- When something happensNew support email received
- ThenClassify inquiry and consult docs
- ResultPresent draft response for review
Sort inbound support messages into categories such as complaints, inquiries, and feedback. When inquiries require specific product knowledge, reference company documentation to compose a tailored reply. Every draft is reviewed for clarity, tone, and accuracy before being held for agent approval.
Prompt to start with
BotBentoRecommended
When an incoming email arrives, classify it by intent: complaints, product inquiries, general feedback, or unrelated spam. For product or service questions, query the connected knowledge documentation to retrieve relevant facts. Formulate a polite, helpful draft response that directly resolves the sender's inquiry. Check the draft for professional tone, completeness, and accurate formatting. Never send replies or contact the customer; always present the draft along with the classification for human review and wait for explicit approval before any reply goes out.