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Support · Intermediate

# Review AI support answers before customers see them

Draft support replies that a teammate approves first.

[Use with BotBento ](https://app.botbento.com/?ref=usecases&utm_source=botbento.com&utm_medium=usecases&utm_campaign=support-answer-review)Copy promptShare[Markdown](/text/usecases/support-answer-review/index.md)

Opens BotBento. Paste the prompt into a bot; nothing is preconfigured.

- When something happensNew ticket arrives
- ThenDrafts a cited reply
- ResultTeammate approves or edits

Have people rate a sample of the bot's draft support replies so you can see where answers go wrong and fix the source docs or instructions.

## Prompt to start with

BotBentoRecommended

```
Draft a reply to each new ticket but do not send it. Tag each draft with the help article you used. A teammate approves, edits or rejects it.
```

Copy

## Tools it uses

IntercomDocs

## Works with

BotBento

## Tags

- customer support
- quality
- review

## Source

[Show HN: Paramount – Human Evals of AI Customer Support](https://news.ycombinator.com/item?id=40672843)
Hacker News · checked 2026-10-14

Summarized in our own words. Any results described there are the authors’ own, not measured by BotBento.

By BotBento Editorial · Added 2026-10-14 · Updated 2026-10-14 · [Suggest a correction](/contact/)

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